I got my order, now what?
1: Open your boxes AS SOON AS POSSIBLE!
2: Inventory each box for accuracy.
3: If there is anything missing/damaged immediately file a claim using the claim form. CLAIM FORM
4: TAKE PICS of your new goodies!
5: SHARE photos on your FB page - letting your customers know you've got new goodies!
I got my order and there is an issue with it?
We are so sorry this happened, please fill out a Claim Form and we will get it dealt with promptly. We want your business to GROW and we understand how product issues hinder that. CLAIM FORM
I got my order and now don't want it.
All orders are printed per your order and so we don't allow returns.
Can I cancel my order?
Once your order is processing the production process has begun and we cannot cancel it.
Can I combine orders?
The way things are printed and processed in our system we unfortunately cannot combine orders if an order has already been processed. If they are not processing yet, then yes we can combine your orders.
Is it too late to make a change?
Once your order is processing it is too late to make a change. In order to have a fast turnaround we put things into production quickly and so it may be too late.
How long is your turnaround time?
Our turnaround time is 5-7 business days. We strive to get orders out even quicker when we can but our typical TAT is 5-7 business days.
*Except in unforeseen circumstances such as extreme weather events.